All of our products are all produced to your order and can only be returned if faulty or not made to the specification given. If you wish to arrange for goods to be returned, please contact our customer services team on 0845 3404433. Or Click here for more contact options.
If the products are considered faulty by us we will, at our discretion, either rectify the problem or offer a full refund and you will incur no return postage costs.
If the returned goods are found not to be faulty, a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.
When ordering curtains - Ensure you are happy with the curtain before pulling the tape cord. Once the tape cord has been pulled we cannot exchange or refund them.
Colour discrepancy - As is stated throughout our site, we do not accept returns for colour discrepancy therefore, we recommend that you request a fabric sample to ensure that you are happy with your choice of colour and texture before purchasing the complete product.